Front Desk

Job Description:


Responsible for administering the day-to-day activities of the business office, including: 

  •  Manage the records of patients- insures we have up to date information scanned into patient accounts “Images.”
  •  Maintaining a productive schedule
  •  Accounts receivable-reviewing accounts for outstanding balances for patients who are scheduled to come in
  • Presentation of financial treatment plan options 
  • Help Create and maintain financial options
  • Recall/recare system.


  • Review the office for a neat, professional appearance and make necessary changes
  • Check the daily schedule for accuracy
  • Answer and respond to telephone calls with professionalism
  • Review supplies for reception and provide order to Office Manager
  • Ensure that HIPAA Notice of Privacy Practices Notice is on display
  • Greet and welcome patients and visitors to the practice
  • Check in patients according to office protocol, verifying and updating patient information
  • Manage recall and inactive patient system
  • Help explain office policy to patients
  • Confirm the next day’s appointments according to protocol and patient preferences
  • Schedule patients for efficient use of doctor and staff time
  • Check patient quick-fill list to try to fill in cancellation and no-show appointment times
  • Collect payment from patients at the time of treatment
  • Make follow-up appointments as needed
  • Prepare financial treatment plans and present plan options to patient 

Records Management

  • Gather and accurately record insurance information from patients
  • See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
  • Accurately scan patient information
  • Track cases and referrals to and from other doctors
  • Prepare and submit claim forms for patients with dental insurance
  • Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by DOCTOR. See clinical notes in  “CHART”
  • Mail or electronically submit claim forms from office
  • Be an active participant in staff meetings
  • Perform other tasks as assigned by Doctor/Manager
  • Enter patient financial activity in computer
  • Arrange payment schedule with patients
  • Correspondence
  • Sort, organize, and distribute mail


You can email your resume and letter to and we’ll get back to you soon as we can.

You can also call or text (915) 490-8698.