Front Desk
Job Description:
PRIMARY RESPONSIBILITIES
Responsible for administering the day-to-day activities of the business office, including:
- Manage the records of patients- insures we have up to date information scanned into patient accounts “Images.”
- Maintaining a productive schedule
- Accounts receivable-reviewing accounts for outstanding balances for patients who are scheduled to come in
- Presentation of financial treatment plan options
- Help Create and maintain financial options
- Recall/recare system.
SPECIFIC DUTIES
- Review the office for a neat, professional appearance and make necessary changes
- Check the daily schedule for accuracy
- Answer and respond to telephone calls with professionalism
- Review supplies for reception and provide order to Office Manager
- Ensure that HIPAA Notice of Privacy Practices Notice is on display
- Greet and welcome patients and visitors to the practice
- Check in patients according to office protocol, verifying and updating patient information
- Manage recall and inactive patient system
- Help explain office policy to patients
- Confirm the next day’s appointments according to protocol and patient preferences
- Schedule patients for efficient use of doctor and staff time
- Check patient quick-fill list to try to fill in cancellation and no-show appointment times
- Collect payment from patients at the time of treatment
- Make follow-up appointments as needed
- Prepare financial treatment plans and present plan options to patient
Records Management
- Gather and accurately record insurance information from patients
- See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
- Accurately scan patient information
- Track cases and referrals to and from other doctors
- Prepare and submit claim forms for patients with dental insurance
- Organize supporting materials for claim forms, such as radiographs or written narratives, as directed by DOCTOR. See clinical notes in “CHART”
- Mail or electronically submit claim forms from office
- Be an active participant in staff meetings
- Perform other tasks as assigned by Doctor/Manager
- Enter patient financial activity in computer
- Arrange payment schedule with patients
- Correspondence
- Sort, organize, and distribute mail
Apply:
You can email your resume and letter to heather@letsgodental.com and we’ll get back to you soon as we can.